Terms and Conditions
1. GENERAL
All quotations are made, and orders accepted and executed on the understanding that the Purchaser is bound by the Conditions of Sale.
2. GUARANTEE
The Company’s products are manufactured in accordance with the latest international Test House approval specifications.
Components which develop faults not caused by Client’s negligence within 12 months guarantee period will be repaired or replaced at our discretion. Under no circumstances can
the Company accept liability for labour charges, out of pocket expenses or damage incurred by defects however caused. Further periods of Guarantee maybe offered on a Project-by-Project basis.
LIABILITY EXTENDS TO REPLACEMENT OF DEFECTIVE GOODS ONLY AND NOT ANY CONSEQUENTIAL LABOUR CHARGE
3. PRICES
All prices quoted are excluding VAT and fixed as per our terms stated on the quotation.
4. PAYMENT TERMS
4.1. Where credit terms are granted; payment is strictly 30 days from invoice date. Interest will be charged on overdue accounts at 2% above bank rate.
4.2. All goods supplied remain the property of the Company until full payment has been made in full. (ALL MONIES CLAUSE) Part payment on account does not transfer ownership.
4.3. The Company reserves the right to with-hold delivery and to terminate any contract if the customer defaults in payment.
4.4. The Company uses professional debt collection services and legal authorities.
5. DESPATCH AND DELIVERY
5.1. DESPATCH: Delivery times quoted are estimates only and the Company shall not be liable for any losses for the failure to deliver within these times.
5.2. DELIVERY: Direct to site upon written request only. The company cannot guarantee that the delivery will be signed for by your Company’s Personnel. Under no circumstances can the Company accept liability for alleged non-delivery if a third party signature has been obtained on site.
6. PACKING, HANDLING & DELIVERY CHARGES
UK MAINLAND ONLY: Delivery charges applicable on all orders.
7. LOSS OR DAMAGED DELIVERIES
Goods should be checked on receipt or be signed for as ‘unexamined’ and if cartons or external packaging shows signs of damage, they should be signed for as ‘received damaged’. Claims for shortages or damages made in transit should be notified in writing to the Company within 48 hours of receipt. Regrettably, claims not signed for as ‘received damaged’ or not notified to us within this period CANNOT BE ACCEPTED as we are unable to claim from the carrier.
8. CANCELLATION AND RETURNS
8.1. Cancellation or Amendment of orders: – If any ordered goods are cancelled or amended after manufacture has started, the Company reserves the right to charge for costs involved in accepting the cancellation or amendment. The written consent of the Company must be obtained before cancellation of any order is accepted.
8.2. Returns: – Goods may not be returned to the Company without written consent and the completion of a returns form.
‘Standard’ items are subject to a 25% re-stocking charge.
‘Modified’ items are not generally eligible for return, these are considered on a case-by-case basis.
Goods should be returned carriage paid to our warehouse in re-saleable condition with its original packing. All returned goods are subject to inspection for ‘as new’ condition, if items are found to be damaged then 100% charge will be applied.